Online interactions are crucial for the success of any business operating in today’s digital age. Every business owner needs to ensure that their website is user-friendly and provides valuable information.
One effective way to enhance user experience is by incorporating Frequently Asked Questions (FAQ) sections into your WordPress site. These not only address the most common issues users encounter but also save time for both visitors and businesses.
The best approach to adding your very own FAQ smoothly and trouble-free to your WordPress site is through the use of a FAQ plugin.
In this post, we’ll explore the top nine FAQ WordPress plugins that can elevate your website’s functionality and customer engagement, helping businesses of all sizes deliver an exceptional online experience.
FAQs are very useful for various types of websites. Having an FAQ page can help your support team save time answering recurring questions by directing customers to already available information.
When used along with strategic linking, FAQs can route visitors to other content on your site. They can also improve your site’s SEO, as people tend to search using a question format when they are experiencing a problem.
The key to a great FAQ page is elegant design and usefulness. Customers should be able to find what they’re looking for quickly, without feeling overwhelmed. For more on effective FAQs, see this article on FAQ best practices.
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Choosing the Right FAQ WordPress Plugin
There are numerous plugins that can help you create and manage your FAQ WordPress page. A search on WordPress.org reveals an extensive selection of over 1,000 options.
To simplify your decision-making process, we’ve compiled a list of top-rated and widely used plugins. Let’s now dive straight into choosing the right FAQ WordPress plugin for your business needs!
Free FAQ WordPress Plugins
Arconix FAQ
With over 10,000 downloads and a 4.7/5 star rating, this free plugin is a great option for covering the most basic needs. Users confirm its simplicity of use and praise the responsiveness of the plugin developer to the support requests.
This free FAQ WordPress plugin allows you to create questions and answers as custom post types. It’s easy to display your FAQ with the shortcode [faq]. The FAQ page shows questions and answers in a drop-down box. FAQs can be shown individually or grouped by tags.
FAQ page with Arconix
This FAQ plugin doesn’t come with a ton of fancy options, but if you’re looking for something simple that works well, check out Acronix FAQ.
FAQ WD
This free FAQ WordPress plugin enables you to create an unlimited number of questions and answers, and then group them into categories for easy viewing. Specific categories can be displayed on pages/posts.
One key feature of this plugin is the accordion view, which saves space on the FAQ page, helping users find relevant questions without over-clattering their screens. Exploration of the FAQ page is also made easier with an FAQ-specific search box functionality.
One possible FAQ page style with FAQ WD
This plugin includes additional options for displaying category details, question authors, ratings, question creation date, and social media sharing (Facebook, Google+, Twitter).
Question view with FAQ WD
Upgrading to the Pro version gives users five different customizable themes and the option for more.
Spider FAQ
This is yet another free FAQ WordPress plugin option created by the same developers as FAQ WD. It has over 5,000 active installs and a 3.8/5 star rating. While the two plugins are similar, they differ in several aspects.
Spider FAQ gives users the ability to customize the order of questions on the FAQ page using a simple editor. It supports images for each FAQ. Likes, unlikes, and hits are displayed for each FAQ.
SEO friendliness is among the key features of this plugin. Questions and answers posted on your website increase its visibility and the chance of being discovered by completely new users.
FAQ page using Spider FAQ
With the Pro version of this WordPress plugin, users can access twenty-two customizable themes and alter the color, font, and dimensions of different elements on the FAQ page.
Ultimate FAQ
The Ultimate FAQ plugin allows you to create FAQs in a list or accordion form. Display an entire FAQ page, the most popular, most recent, or specific FAQs using the shortcodes provided. Shortcodes allow you to add a search bar as well, which makes it a great addition to any WordPress site.
Search feature with Ultimate FAQ
This free FAQ WordPress plugin has a lot of cool features many of the other plugins don’t have. You can see statistics on how many times a FAQ was viewed and export FAQs to PDF to create a downloadable user manual. You can also add social media share links.
FAQ page with Ultimate FAQ
The Ultimate FAQ also has a Pro version which gives extra features like allowing users to submit questions and answers on the front-end, exporting specific FAQs to a PDF, and advanced styling options. A drag-and-drop feature allows you to change the order of FAQs.
Quick and Easy FAQs
Quick and Easy FAQs does just what it says. This FAQ WordPress plugin makes creating a beautiful frequently asked questions page easy. It supports several shortcodes, including options to display FAQs in a list or toggle style, grouped, or filterable by group.
Toggle style FAQ page with Quick and Easy FAQs
It is also simple to change the background and border colors and toggle style text associated with FAQs in the dashboard. This plugin doesn’t have a ton of fancy features, but its functionality should cover the basic needs of any business owner.
List style FAQ page with Quick and Easy FAQs
Premium FAQ WordPress Plugins
Opting for premium FAQ WordPress plugins offers a range of benefits that can greatly enhance the effectiveness of your website’s FAQ section. Premium plugins typically provide advanced customization options, allowing you to tailor the FAQ layout and design to perfectly integrate with your site’s aesthetics.
These plugins often come with additional features such as analytics, allowing you to gain insights into user interactions with your FAQs.
Moreover, premium plugins usually receive prompt updates and dedicated customer support, ensuring compatibility with the latest WordPress versions and addressing any issues efficiently.
The investment in a premium FAQ plugin not only contributes to a more polished and professional appearance for your website but also provides a higher level of functionality and ongoing support.
Let’s now go over our top picks!
Tribulant FAQ WordPress Plugin
This premium plugin comes with a lot of features. It enables you to drag and drop related questions or change their order. Questions and answers are shown in a very convenient sliding accordion view and have a built-in image gallery.
Manage FAQ view shows shortcodes for each FAQ
On the front end, users can search for specific questions and submit both questions and answers of their own. The admin can approve or delete these submissions before anyone else can see them. This FAQ WordPress plugin is also very easy to translate.
FAQ page with Tribulant FAQ
The search form on the FAQ page finds search terms in both questions and answers. You can also customize the appearance of the FAQ page to make it fit with your site.
Tribulant FAQ search function
Easy FAQs Pro
Easy FAQs Pro boasts an easy and user-friendly experience thanks to a form for customers to submit new questions. Users can also use a search box to help find the question they need answered.
With this FAQ WordPress plugin administrators can add images to each FAQ, organize FAQs into categories, and display them in an accordion style. FAQs can also be displayed in a widget or on any page or post.
FAQ page with Easy FAQ Pro
WP Responsive FAQ with Category
The features of this plugin include eight colors to customize your FAQs and custom categories. You can create any design with eleven different shortcode parameters.
Grid style FAQ with WP Responsive FAQ
This plugin allows you to display FAQs in an accordion style or grid view. You can also add a thumbnail image for each FAQ.
Simple accordion style FAQ page with WP Responsive FAQ
CM FAQ WordPress Plugin
At CreativeMinds, we weren’t satisfied with the FAQ plugin options out there. We looked for a new way to show FAQs and make them easier to navigate for site visitors. The outcome? Our very own FAQ WordPress plugin.
FAQ page showing categories
This plugin introduces a fresh approach to creating FAQs in WordPress. Visitors to the site have the ability to vote up or down on answers, providing valuable feedback to the site admin about their usefulness.
Additionally, the FAQ WordPress plugin offers the option to showcase related questions through the use of tags. The FAQs can be efficiently organized by categories, with each category featuring a distinctive icon.
Individual question view in CM FAQ
The user-favorite accordion view is also present and helps boost your site’s UX.
Perhaps the best feature of this plugin is the floating search widget with a live search bar feature. The widget can be displayed on any page to give your site visitors easy access to important information. In some cases, they don’t even have to leave the page to find an answer.
Floating search widget in CM FAQ
This plugin has many features that can be customized, including various colors, labels, and settings associated with the plugin. The result is a stylish FAQ display for your site.
To see the CM FAQ WordPress plugin in action, visit the demo site.
Our plugin supports user submissions via an addon. This way, you can invite users to add questions and answers to your FAQ, easing the process of creating the ultimate knowledge base.
Conclusion
There are many more plugins not mentioned on this list that can help you create an elegant FAQ page for your site. The key is to use a plugin that combines findability and design. Both will make a customer’s experience on your site a positive one.
Many of the plugins on this list allow you to customize design, and add a search bar for ease of use, and group questions. Some even let customers add their own questions and answers to the list.
Of course, having a great FAQ page depends on many factors in addition to picking the right plugin, including asking the right questions. For an in-depth discussion of proper FAQ creation, see this article on designing effective FAQ pages.
Here you have some options. Maybe you have tried one of these plugins, or maybe you are currently using one not on this list.
