Gain the trust of your customer with the Magento RMA Module
RMA (Return Merchandise Authorization) requests are often time-consuming and costly to manage. The Marketplace RMA module is designed to streamline requests, ease support and improve customer satisfaction.
The RMA module works in three easy steps
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Users frontend submission |
RMA Requests Module Configuration
Admin RMA Status Management |
Manage the types of statuses that can be set for different stages in the RMA process. Create as many statuses as you like for own or vendor usage. Examples: Open, Closed, Disputed, Possible fraud. |
RMA Types
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Specify types of user merchandise returns to better organize the requests. Examples: Return, Discount voucher, Change size. |
Admin RMA Type Management |
RMA Reasons
Admin RMA Reason Management |
Give customers reasons for returning the merchandise in order to determine whether it is in line with the refund policy. Examples: Item damaged, Wrong size, Customer didn't like product. |
Marketplace RMA Module Related Resources
Marketplace RMA Module Prerequisite Extension
You need to have the Multi-Vendor Marketplace Extension installed before using this module.
Marketplace RMA Additional Modules
Marketplace RMA Module Image Gallery
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- Admin managing statuses
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- Admin managing types
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- Admin managing reasons
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- Users frontend – Choosing type
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- Users frontend – Choosing reason
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- Users frontend submission – Step 1
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- Users frontend submission – Step 2
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- Users frontend submission – Step 3
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- Admin management – Step 1
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- Admin management – Step 2
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- Admin management – Step 3
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- Vendor management – Step 1
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- Vendor management – Step 2
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- Vendor management – Step 3
