Product Return RMA Extension for Magento 1
Our Powerful RMA Extension for Magento allows you to manage a returns system on your store, allowing your customer to request a return in a simple and easy way.
Cutomer RMA Request Form
| Using the Magento RMA (Return Merchandise Authorization) Module, provide your clients with the option to return products bought using an RMA form and have them refunded or replaced according to the return policy of the store. |
An RMA request form in customer account |
RMA Manager Admin Dashboard
An RMA request editing screen from admin dashboard | Admins are provided with the tools to control the exchange or return of items sold to customers, ensuring a clear way of tracking items until all transactions are closed. |
Customer View of RMA Requests
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Customer can track all RMA requests and status updates while being informed of admin approval to their RMA request. Magento RMA Extension (Return Merchandise Authorization) provides your store the ability to offer improved standards of customer service. |
A submitted RMA request as shown from customer account |
Using the Product Return RMA Extension
- Easily create an RMA request – Using an RMA form, customers can select their order and products, customers then choose the request type, package condition, they can attach a file, add a reason for the return, and finally be required to agree with RMA policy.
- Non logged Users RMA Request Form – The store admin can decide whether or not to allow guests to create RMA requests, the only data needed from a guest is the order ID and email address.
- Partial return per order – If the order contains several items, the customer can select the item or items they wish to return.
- Create RMA request from the store backend – Easy RMA process lets store admins easily create an RMA request on behalf of a customer from the admin dashboard.
Product Return RMA Related Resources
Product Return RMA Extension Image Gallery
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- Customer Account RMA list
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- My Account RMA list
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- RMA request form on customer account
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- Admin RMA list
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- RMA general info in admin
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- Specific RMA products
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- Credit Memo directly from the RMA request in admin
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- RMA setting – manage statuses
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- RMA settings in admin – manage types
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- RMA – setting – reason list
Magento Product Return RMA Extension Frequently Asked Questions
Can a customer return any order?
For every order that has been shipped the customer will be able to create an RMA request.
To learn more about this feature see this Help article.
When can a customer return a order?
Can store admin set different options for the return for the customer to select from?
Yes, the Admin can configure different custom Reasons and Types for the customer to choose from when building an RMA request.
To learn more about managing RMA types see this Help article, to learn more about managing RMA reasons Click here.
Does the store admin get notified when an RMA is created by the customer?
Yes, the admin is notified of RMA requests.
To learn more about email notification settings see this Help article.
Can admin initiate a credit memo from the RMA?
Can a customer create RMA for only part of the items in the order?
Can the RMA extension work with the Cminds Marketplace extension?
We have an RMA add-on for the marketplace extension that combines the two extension together.
To learn more about this and other Marketplace MultiVendor add-ons Click Here.