Gain the trust of your customer with the Magento RMA Module
RMA (Return Merchandise Authorization) requests are often time-consuming and costly to manage. The Marketplace RMA module is designed to streamline requests, ease support and improve customer satisfaction.
The RMA module works in three easy steps
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Users frontend submission |
RMA Requests Module Configuration
Admin RMA Status Management |
Manage the types of statuses that can be set for different stages in the RMA process. Create as many statuses as you like for own or vendor usage. Examples: Open, Closed, Disputed, Possible fraud. |
RMA Types
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Specify types of user merchandise returns to better organize the requests. Examples: Return, Discount voucher, Change size. |
Admin RMA Type Management |
RMA Reasons
Admin RMA Reason Management |
Give customers reasons for returning the merchandise in order to determine whether it is in line with the refund policy. Examples: Item damaged, Wrong size, Customer didn't like product. |
Marketplace RMA Module Related Resources
Marketplace RMA Module Prerequisite Extension
You need to have the Multi-Vendor Marketplace Extension installed before using this module.
Marketplace RMA Additional Modules
M2 Marketplace Minimum Order Amount
Entice customers to spend more or buy many items on each order! For each vendor, you can define a minimum order amount or quantity of products per day or order. The module requires the M2 Marketplace extension to work. [ Userguide]
$99
M2 Marketplace Order Split
When a user buys products from multiple vendors, generate one order from each supplier. If a customer purchases products from 3 different vendors, the module will create 3 different orders- one order for each vendor with all the products belonging to that seller. [ Userguide]
$99
Marketplace RMA Module Image Gallery
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- Admin managing statuses
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- Admin managing types
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- Admin managing reasons
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- Users frontend – Choosing type
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- Users frontend – Choosing reason
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- Users frontend submission – Step 1
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- Users frontend submission – Step 2
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- Users frontend submission – Step 3
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- Admin management – Step 1
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- Admin management – Step 2
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- Admin management – Step 3
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- Vendor management – Step 1
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- Vendor management – Step 2
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- Vendor management – Step 3
