How CreativeMinds Support Works
It’s simple! Once you purchase the service, just send an email to our support team so we can arrange the best way and time to perform the service.
Note that, due to the nature of the service, we might require full FTP and server access.
Optimization Service Request Details Form
How experienced is the CreativeMinds team?
Our Magento developers have extensive experience with the platform and eCommerce in general
This familiarity ensures we can pinpoint and address all internal issues that, in some way, affect sales.
What is the final result of this service? Will you perform the fixes?
This service does not include implementing those fixes. We produce a report that can be used by you or any provider.
With that being said, we will be happy to discuss a follow-up service to put the plan in action.
Do I need to give CreativeMinds server access?
Yes, it is necessary. We can measure performance with access, but only by understanding how your site is set up we can evaluate the best way to address issues. This includes an admin account on Magento and access to server files via FTP.
If you are worried about your main admin account, we can help you setting up new admin accounts which you can delete in a later moment.
Do you offer any sort of warranty or refunds for this service?
This service involves suggestions based on our professional analysis and you can opt on how better implement the improvements. As such, we cannot offer warranties or refunds.
If you would like to know more about us or this service, please get in touch so we can solve any questions.
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