Monthly Magento Maintenance Service Details
Are you spending too much time fixing and maintaining your Magento store? Do you need a reliable yet flexible service to set up extensions, adjust themes, add custom features and troubleshoot errors?
Our certified Magento specialists help you prevent error messages, slowdowns and other issues preventing your eCommerice from working properly. We can also improve your site by adding features based on your needs.
Rest easy that your eCommerce is in the hands of professionals. Get in touch with us now!
Monthly Magento Maintenance Packages
| Feature | Basic | Advanced | Deluxe |
| $249 / Month | $449 / Month | $849 / Month |
Unlimited usage
| Help desk support |  | | |
| Magento extension updates | | | |
| Magento extension installation | | | |
| Magento theme updates | | | |
| Magento backup support | | | |
| Magento security auditing |  | | |
| Magento performance monitoring | | | |
Additional Package Hours – Can be used for feature development, bug fixes, site optimization, consulting, code review, integration work and custom modifications.
| Magento monthly available hours | 4 | 8 | 16 |
| $249 / Month | $449 / Month | $849 / Month |
Who Benefits The Most
- Entrepreneur – Setting up an eCommerce, booking site or service listing all by yourself? Let’s set up the technical foundation and grow together
- Small Businesses – You might not be able to hire a full-time Magento specialist (and also might not need one). We can offer fast paced and personalized support
- Big Businesses – Let’s solve your problems so you can work smoothly. We can create and adjust any Magento tools so that your team can save time
Which Package Should I Choose?
That depends on the complexity of your needs.
Get in touch with us and we’ll provide the precise duration and description of what will be achieved.
How CreativeMinds Support Work
It’s simple! Once you purchase the service, just send an email to our support team so we can arrange the best way and time to perform the service.
Note that, due to the nature of the service, we might require full FTP and server access.
Magento Maintenance Services and Monthly Support Questions
I've just purchased a monthly plan. What do I do? When will the service be performed?
You should have received a receipt with your purchase information. Please send an email to support@cminds.com and we’ll kick-start the project.
Which package should I choose?
That depends heavily on which issues you would like to be handled.
If you need basic support without security and performance audits, the Basic package will be enough. If you would like specialists to increase your security and optimize your store, consider the Advanced and Deluxe plans.
But don’t worry: we can suggest a package for you. Please send an inquiry using the form below to know more.
Can I change from one package to another?
Yes, we can discuss upgrades and downgrades for subsequent months.
However, it’s not possible to change a plan after the month has started.
Can you work on more than one site?
The package includes maintenance of a single Magento eCommerce.
Different stores have varying levels of complexity and purposes, so require individual attention. We can discuss including more than one store to a custom plan, but it’s possible that it will require another package altogether.
How experienced is the CreativeMinds support team?
Our developers are Magento specialists with extensive PHP, database and eCommerce knowledge.
Our two-tier support system helped them achieve a 78% “great” and 10% “ok” score for regular support tickets between February and April of 2019. Important to note: with this package, your tickets will be handled with priority.
Learn more and meet our team!
Do I need to give CreativeMinds server access?
Most likely yes, as virtually every support task requires fine-tuning internal settings and it’s not efficient to relay these changes as suggestions to the customer. This includes an admin account on Magento and access to server files via FTP.
If you are worried about your main admin account, we can help you setting up new admin accounts which you can delete in a later moment.
Finally, we are happy to provide you with an overall list of changes we performed so you can keep track of them.
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